All our products are printed and shipped from the United States. This allows for faster delivery and quality you can count on.

Each item is made to order and usually ships within 3 business days — this includes a short processing period before production begins.

Once shipped, delivery typically takes 2 to 5 business days within the U.S., depending on your location.

You’ll receive a tracking number as soon as your order is on the way!

Yes — we accept returns on unused items in perfect condition. Because each piece is made to order, a 15% restocking fee applies.

Customers are responsible for the return shipping costs, and we do not refund original shipping fees.

Returns must be requested at hello@casarhode.com within 7 days of delivery, and we'll guide you through the process.

Please note: We do not accept returns on personalized items.

If your order arrives damaged or incorrect, we’ll make it right at no extra cost to you — just reach out and we’ll take care of it.

We're a small, intentional brand, and this policy helps us reduce waste and keep prices fair for everyone. 💛

Please email us at hello@casarhode.com within 7 days of delivery with a description and photo of the issue. We'll resolve it as quickly as possible.

Yes — we’re open to special requests!

Whether you're planning an engagement lunch, bridal shower, or simply want to add initials to your linens, we’re happy to explore customizations on a case-by-case basis.

Just send us a message with your idea, and we’ll get back to you with pricing and possibilities.

We love bringing personal touches to meaningful moments.

Yes! Email us at hello@casarhode.com with some details — we’d love to collaborate.

If your order hasn’t gone into production yet, we may be able to adjust it. Please email us immediately at hello@casarhode.com — most orders go into production within 24 hours.